Frequently Asked Questions

To help you understand the service offered by Sartorial Soft Furnishings I have collected together some frequently asked questions and the answers in four catagories: Pricing, Guarantees, Design and General questions.

Pricing

 How much will my soft furnishings cost?

 As every item is bespoke the cost will depend on your requirements. However to give you an indication of my prices I have these examples:

  • A pair of hand sewn lined curtains for a patio window, pole length 200cm (78”) curtain length 210cm (83”) with a triple pleat heading. Total cost including labour and lining £200. You would also need 9.5m of fabric
  • A Roman blind 115cm (47”) wide 125cm (59”) long which will require 1.5m of fabric;

With a corded wooden batten – Total cost including labour, lining and batten £130 + fabric

With a corded cassette head-rail – Total cost including labour, lining and Head-rail £170 + fabric

 

 What is included in the price?

As well as the making cost, linings and fabric (if appropriate) your estimate includes delivery within the area and hanging of your soft furnishings. I am not VAT registered because this is a small business so the cost of goods purchased includes VAT which cannot be separated,  but the cost of my labour is VAT free. Track or pole fitting is not included.

How can I pay for my soft furnishings?

Payments can be made by cash, cheque or bank transfer. A deposit of 25% will be required at confirmation of the order with the balance due upon delivery.

I already have a quote from another supplier, will you match it?

If you have a like for like written quote from a reputable supplier it can be matched.

 Do you offer trade prices?

For Interior designers or soft furnishings retailers I can offer trade prices, please contact me to discuss how we can work together.

 

Guarantees

 What guarantees do you give?

Customer satisfaction is very important to me, so from the initial consultation to completion of your soft furnishing you can be assured that the service you receive will be the best it can be. I am very proud of the work I produce and wouldn’t be happy supplying a client with soft furnishings I wouldn’t want myself.

My qualifications including a City & Guilds certificate in soft furnishings are a guarantee of the standard of my work and dedication.

My regular clients include two shops, one a local chain of department stores the other a small fabric boutique, and both have very high expectations. Their reputation is dependent on my work and they wouldn’t accept anything sub-standard, all of my clients can therefore expect the same level of finishing.

How long has Sartorial Soft Furnishings been in business?

I started the business in 2007 after spending many years making soft furnishings for myself and family.

 

Design

 I need new soft furnishings but I don’t know where to start. 

Your free home consultation is an opportunity to discuss your requirements and possible solutions. I have a number of books with design ideas and my knowledge of fabrics will help us decide on the best soft furnishings for your home.

 Can you supply fabric?

 Yes, I have a number of sample books and resources to source the right fabric for your requirements.

I live outside your area, can you still help?

Possibly, but it depends on what you would like. Smaller items like cushions and blinds can be posted however this method of delivery is not suitable for a large pair of curtains. Please contact me for more information.

I want something unusual, can you help?

Yes, most of my work is making curtains or blinds however every now and then I am asked to make something different. For one of my regular clients I have become a specialist in Swags & Tails and I am often asked to create very specific and unusual soft furnishings. Please contact me to discuss what you would like and hopefully I can help.

 

General Questions 

How do I keep my soft furnishings clean? 

With the exception of bedding I do not recommend washing your soft furnishings. The fabrics layered together may react differently when washed; a regular vacuum to remove dust should be enough to keep them looking good. If absolutely necessary your soft furnishings could be dry cleaned but only by an experienced professional dry cleaner. Washable cushion covers must be specifically requested before ordering so that I can ensure that you have chosen a suitable fabric.

How soon after confirming my order can I expect to receive my soft furnishings? 

I will endeavour to complete your soft furnishings as soon as possible, but sometimes there may be factors outside of my control that affect how long it may take such as fabric availability. Once I have receipt of your fabric and other components I can provide an expected delivery date.

Can you fit tracks or poles?

Unfortunately I am not qualified or insured to fit tracks and poles. Most of my clients use their local “handyman” or if necessary I can supply details of professional track fitters.

What if I change my mind after ordering?

Once the order has been taken and the fabric ordered there is little room for change. If possible I will try to make alterations to your order but there may be extra costs involved.

Back to top